Shipping policy

Thank you for shopping with us! We are committed to providing you with the best possible shipping experience. Please review our shipping policy below:

1. Processing Time: Orders are typically processed within 1-3 business days. You will receive a notification via email once your order has been dispatched.

2. Shipping Methods: We offer a variety of shipping options, including standard and economy delivery. Shipping times may vary based on your location and the selected shipping method.

3. Shipping Rates: We offer free standard shipping for all domestic and international orders over £39.95. We offer a flat rate of £3.99 for all orders under £39.95.

4. Delivery Times:

Standard Shipping: Typically 3-7 business days within the UK and up to 21 business days for international orders.

Please note that delivery times may be affected by factors beyond our control, such as carrier delays or weather conditions.

5. Order Tracking: Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

6. Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.

7. Lost or Stolen Items After Delivery: HoldTheGear is not liable for items that are lost or stolen from your address during or after delivery. Once your order has been marked as delivered by the courier, we cannot assume responsibility for its security. If you believe your item has been lost or stolen, we recommend contacting the courier directly to file a claim or report the issue.

8. Customer Service: If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer service team via info@holdthegear.com. We are here to help!

Thank you for choosing us for your shopping needs! We appreciate your business.